Return Policy

No Hassle Return Policy for Damaged or Incorrect Merchandise

FilipinosInThe6ix

At FilipinosInThe6ix, we are committed to ensuring that your shopping experience is as smooth and enjoyable as possible. We understand that occasional issues may arise with merchandise, and we want to make the return process hassle-free for you. To ensure transparency and simplicity in our return process for damaged or incorrect merchandise, we have established the following policy for items purchased through our website, filipinosinthe6ix.com.

1. Introduction

This No Hassle Return Policy page outlines our commitment to hassle-free returns for our valued customers when merchandise arrives damaged or is incorrect. By shopping with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined herein.

2. Eligibility for Hassle-Free Returns

You can return merchandise that is damaged or incorrect within 3 days of receiving it, provided that the merchandise meets the following criteria:

2.1 Damaged Merchandise

  • The merchandise must be received in a damaged or defective condition.

2.2 Incorrect Merchandise

  • The merchandise must be different from what you ordered.

3. How to Initiate a Hassle-Free Return

To start a hassle-free return for damaged or incorrect merchandise, please follow these simple steps:

3.1 Contact Customer Support

  • Reach out to our Customer Support team within 3 days of receiving the merchandise, informing them of the issue and your intention to return it.

3.2 Provide Necessary Information

  • Please provide your order number, a brief description of the issue, and any relevant photographs if the merchandise is damaged or incorrect.

3.3 Receive Return Authorization

  • Our team will review your request and issue a Return Authorization (RA) number along with return instructions.

3.4 Ship the Merchandise

  • Securely pack the merchandise, including a copy of the RA, and send it to the address provided by our Customer Support team.

4. Refunds and Exchanges

Upon receiving and inspecting the returned merchandise, we will process your request as follows:

4.1 Refunds

  • If you requested a refund, we will issue the refund to your original payment method. It may take 5-10 business days for the refund to be reflected in your account, depending on your payment provider.

4.2 Exchanges

  • If you requested an exchange for incorrect merchandise, we will promptly send you the correct item. Shipping fees for the replacement will be covered by us.

5. Contact Us

Should you have any questions or require assistance with your return for damaged or incorrect merchandise, please do not hesitate to contact our Customer Support team at filipinosinthe6@gmail.com. We are here to help you.

By shopping with FilipinosInThe6ix, you understand and agree to the terms and conditions outlined in this No Hassle Return Policy. For further information about our policies and services, please refer to our Privacy Policy and Terms of Service

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